1. Complaint reporting and consulting in the headquarters of the bureau
a)Functions and services: on-site consulting in respect of services within the range of the functions of the bureau; inquiry about acceptance and processing of complaint reporting, and other matters in relation to complaint consulting;
b)Office hours:
Monday to Friday (except Friday afternoon): 9:00—12:00, 14:15—17:00
Friday afternoon: study time for staff of the bureau, no services to be provided;
c)Working place: Complaint Reporting Hall, East Wing of Building 1, 193 Haoxian Lu, GuangZhou;
d)Windows
Windows 1 -2
on-site consulting in respect of real estate transaction and real estate title deed; telephone consulting
Window 3
on-site consulting in respect of housing reform and construction; telephone consulting
Window 4
on-site comprehensive consulting (expropriation, house demolition, surveying and mapping); telephone consulting
Window 5
reception and registration of complaints
Window 6
leaders of the bureau receiving complaint visits and answering the general duty line
e)General consulting line:38920685
Specialized inquiry line for complaint reporting: 83373290
Real estate marketing supervision line:83346239
f)Online complaint reporting and consulting: Please check the “Interaction between government and the public” channel of the bureau’s public website (www.laho.gov.cn).
2. Complaint reporting and consulting in Guangzhou Municipal Real Estate Transaction Registration Center
a)Functions and services: responsible for providing consulting services in relation to laws, regulations, policies and procedures which concern real estate transaction, registration and certificates issuing; also responsible for handling complaints in relation thereto
b)Working places: Reception room of Guangzhou Municipal Real Estate Transaction Registration Center, 31 Huajiu Lu, Zhujiang Xincheng;
c)Office hours:
Monday to Saturday: 9:00-11:30; off duty in the afternoon
d)Complaint reporting and consulting lines:
37585492 and 37585334 (Monday to Saturday: 9:00-11:30, 13:30-16:30)
3. Complaint Reporting and Consulting of Guangzhou Urban Housing Demolition & Relocation Administration Office
Functions and services: responsible for providing consulting services in relation to laws, regulations, policies and procedures concerning urban housing demolition and for handling complaints in relation thereto;
a)Working places: 1/F Yuehao Building, 89 Yuexiu Beilu, Yuexiu District
b)Office hours: 9:00—11:30 (Monday to Friday)
c)Complaint reporting line: 83835548
d)Demolition supervision lines: 83874115 and 83875089